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Delivery & Pick-Up

We're delivering and open for customer pick up!

A Note on Health and Safety

Taking care of our employees and customers has always been our top priority. Our team understands the seriousness of COVID-19 and so it is our desire to make you feel safe and comfortable every step of the way. We will be following all safety guidelines and taking added precautions to protect our teams and our customers.

All warehouse and delivery team members will wear face masks and gloves and will maintain social distancing practices when loading your vehicle for pick up or making any type of delivery. Our standard procedure for the time being will be to do safe, contactless deliveries and pick ups, and confirm your receipt of your items through text message. If you have any questions, please email us at slumberworld@cswo.com. Mahalo!




CUSTOMER PICK-UP

PICK UP AT WAREHOUSE

Avoid delivery charges and scheduling conflicts by picking up your order at one of our warehouses. Select "Pick-Up From Warehouse" during checkout and we'll contact you within 48 hours of placing your order to schedule your pick-up (if your items are in stock). For your own security, please bring your receipt and photo ID to the warehouse when you pick up your items on the scheduled date. Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick up.

When you arrive at our warehouse please inspect your merchandise prior to signing. Note that you will be responsible to bring back any merchandise for warranty or replacement. Our team will be available to help you load your merchandise, but we will not be responsible for securing any items or damage to the merchandise or vehicle. Please provide your own tie downs. All items are unassembled and in its original factory packaging unless pick up with assembly is selected at checkout. Please note that we are not able to assemble beds for pick up.


WAREHOUSE LOCATIONS

Oahu Warehouse Address:

98-107 Kamehameha Hwy

Aiea, HI 96701


Warehouse Hours:

Thursday - Monday

10:30am-5:00pm


Closed Tues, Wed


Phone Number: 808-487-1291

Hilo Warehouse Address:

944 Kinoole Street

Hilo, HI 96720


Warehouse Hours:

Thursday - Monday

10:00am-5:00pm


Closed Tues, Wed


Phone Number: 808-935-2917

Kona Warehouse Address:

73-5593 Maiau Street

Kailua-Kona, HI 96740


Warehouse Hours:

Mon, Thurs, Fri, Sat

11:00am-4:30pm


Closed Sun, Tues, Wed


Phone Number: 808-326-7591

Maui Warehouse Address:

221 S Wakea Ave, Unit B17-B21

Kahului, HI 96732


Warehouse Hours:

Mon, Thurs, Fri, Sat

10:00am-5:00pm


Closed Sun, Tues, Wed


Phone Number: 808-877-5503




MATTRESS DELIVERY

FULL SERVICE HOME DELIVERY

Our Full Service Home Delivery is the ultimate experience in ease and convenience. Relax and kick back as we handle all the setup. Our Full Service Home Delivery includes unloading your items and delivering them to the room, area, or outdoor space of your choice, unpacking and full assembly, and carton and packing trash removal. Full details are as follows:

  • Place your bed where you want it.
  • Remove plastic covering from mattresses and boxsprings.
  • Set up bed frames and place mattresses on frames.
  • Carry your bed up a maximum of three (3) flights of stairs, if there is no elevator.
  • Remove all packing materials from your property.

We are currently able to offer our full service home delivery service on Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed below.

For Kauai, home delivery includes unloading your items and delivering them to the first level room of your choice, unpacking and light assembly (legs and backings only), and carton and packing trash removal. NOTE: Due to COVID-19 our delivery partner on Kauai will only be delivering to outside of the home until further notice.

For Molokai, home delivery includes unloading your items and placing them on the curb outside your home. Please note that assembly is not included.

For all other islands, please email us at slumberworld@cswo.com for more information.

FULL SERVICE DELIVERY PRICING

Oahu, Maui, & Big Island
Full service home delivery on Oahu, Maui and the Big Island is FREE on purchases over $699. Delivery for orders under $699 are charged at a flat rate of $100.




DELIVERY SCHEDULING

Full Service Home Delivery is scheduled by appointment. If all of your items are in stock and ready to be delivered, we will schedule your delivery with you in store or contact you within 48 hours of placing an online order to schedule your delivery. In these situations, delivery can typically be scheduled within 3-7 days of your purchase. If some or all of your items are not yet available for delivery, we will contact you within 48 hours of placing your order with next steps and will schedule your delivery once all items are ready to be delivered.

You will again be contacted by our delivery partner a day prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by text message. If they do not receive a confirmation response from you, they will then contact you by email. If they do not receive a confirmation response from you, they will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please email us at slumberworld@cswo.com as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.




SlumberWorld Quicktips

To ensure a smooth delivery, please take a moment to review our pre-delivery tips below:

  • Before your mattress arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor.
  • Our delivery partner will contact you a day prior to your delivery date to give you the approximate delivery time frame. You can also email us at slumberworld@cswo.com to check.
  • If you are unable to be home on your scheduled delivery day, please call or email us as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed.
  • Prepare the area and create a clear path to where your merchandise is going.
  • If you are moving furniture or mattresses, always lift and move. Never push or pull as dragging may result in damage to your floors or carpet.
  • Measure your elevator door and doorway to make sure they can accommodate your mattress and furniture.
  • Arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will move on to the next delivery and you may be subject to an additional delivery charge.
  • Reserve your elevator. Failure to do so will result in rescheduling and an additional delivery charge.
  • For safety, please inform us of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways, & steep driveway).

If your building requires a certificate of insurance (COI) prior to delivery, please contact us at slumberworld@cswo.com immediately. We require 3 business days to process and obtain a COI for your delivery.

We package and wrap all of our products well and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced as soon as possible. Other refusals will be covered by our Return Policy.

If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at slumberworld@cswo.com.




Tracking Your Delivery

On day of your delivery, you are able to track your delivery below. We are currently able to offer tracking for Oahu, Maui, and Big Island orders. For all other islands, please contact us by emailing us at slumberworld@cswo.com if you have any questions on the status of your order.

Track Your Delivery

Find out where your furniture is or when you should expect the big delivery!
Follow the steps below to Track Your Delivery:

  1. Type in either your Order Number or the Phone Number with Area Code you put down for the order
  2. Click Track
Track