Delivery & Pick-Up
We're delivering and open for customer pick up!
A Note on Health and Safety
Taking care of our employees and customers has always been our top priority. Our team understands the seriousness of COVID-19 and so it is our desire to make you feel safe and comfortable every step of the way. We will be following all safety guidelines and taking added precautions to protect our teams and our customers.
All warehouse and delivery team members will wear face masks and gloves and will maintain social distancing practices when loading your vehicle for pick up or making any type of delivery. Our standard procedure for the time being will be to do safe, contactless deliveries and pick ups, and confirm your receipt of your items through text message. If you have any questions, please email us at email@example.com. Mahalo!
FULL SERVICE DELIVERY PRICING
Oahu, Maui, & Big Island
Full service home delivery on Oahu, Maui and the Big Island is FREE on purchases over $699. Delivery for orders under $699 are charged at a flat rate of $100.
Full Service Home Delivery is scheduled by appointment. If all of your items are in stock and ready to be delivered, we will schedule your delivery with you in store or contact you within 48 hours of placing an online order to schedule your delivery. In these situations, delivery can typically be scheduled within 3-7 days of your purchase. If some or all of your items are not yet available for delivery, we will contact you within 48 hours of placing your order with next steps and will schedule your delivery once all items are ready to be delivered.
You will again be contacted by our delivery partner a day prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by text message. If they do not receive a confirmation response from you, they will then contact you by email. If they do not receive a confirmation response from you, they will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please email us at firstname.lastname@example.org as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
To ensure a smooth delivery, please take a moment to review our pre-delivery tips below:
- Before your mattress arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor.
- Our delivery partner will contact you a day prior to your delivery date to give you the approximate delivery time frame. You can also email us at email@example.com to check.
- If you are unable to be home on your scheduled delivery day, please call or email us as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed.
- Prepare the area and create a clear path to where your merchandise is going.
- If you are moving furniture or mattresses, always lift and move. Never push or pull as dragging may result in damage to your floors or carpet.
- Measure your elevator door and doorway to make sure they can accommodate your mattress and furniture.
- Arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will move on to the next delivery and you may be subject to an additional delivery charge.
- Reserve your elevator. Failure to do so will result in rescheduling and an additional delivery charge.
- For safety, please inform us of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways, & steep driveway).
If your building requires a certificate of insurance (COI) prior to delivery, please contact us at firstname.lastname@example.org immediately. We require 3 business days to process and obtain a COI for your delivery.
We package and wrap all of our products well and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced as soon as possible. Other refusals will be covered by our Return Policy.
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at email@example.com.
Tracking Your Delivery
On day of your delivery, you are able to track your delivery below. We are currently able to offer tracking for Oahu, Maui, and Big Island orders. For all other islands, please contact us by emailing us at firstname.lastname@example.org if you have any questions on the status of your order.
Track Your Delivery
Find out where your furniture is or when you should expect the big delivery!
Follow the steps below to Track Your Delivery:
- Type in either your Order Number or the Phone Number with Area Code you put down for the order
- Click Track