• Confirm that the delivery address and phone numbers are correctly written on your order.
• Prepare the area where you want your bed placed. For safe and quick delivery, please create a clear path to that area. We're sorry, but because of insurance restrictions, our delivery team cannot move or rearrange your existing furniture.
• Arrange for someone 18 years or older to be at your home at the specified time to accept delivery. Our delivery team will not enter a home or leave your bed unless an adult is present to sign the receipt.
• Notify your resident manager and/or security of your delivery and arrange for use of the elevator. If your property management requires a Certificate of Insurance (COI) be provided for delivery, please contact your Bedding Specialist. Allow three (3) business days prior to your scheduled delivery date for the COI. Failure to secure the use of the elevator or the COI will delay the delivery of your merchandise.
• Help us provide a prompt and safe delivery by informing your Bedding Specialist of any hazardous conditions, such as narrow driveways, hallways, stairways, steep hill, cliff side homes, low branches, wires, ceilings, etc.

Delivery Team Will Perform the Following:

• Place your bed where you want it.
• Remove plastic covering from mattresses and boxsprings.
• Set up bed frames and place mattresses on frames.
• Carry your bed up a maximum of three (3) flights of stairs, if there is no elevator.
• Remove all packing materials from your property.

Please note that this service applies to Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed below.

For Kauai, delivery includes unloading your items and delivering them to the first level room of your choice, unpacking and light assembly (legs and backings only), and carton and packing trash removal.

For Molokai, delivery includes unloading your items and placing them on the curb outside your home. Please note that assembly is not included.

For all other islands, please contact us for more information.

• Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick-up.
• Please inspect your merchandise prior to signing.
• You will be responsible to bring back any merchandise for warranty or replacement.
• Please provide your own tie downs.
• Help will be available to load your merchandise but we will not be responsible for securing any items or damage to the merchandise or vehicle.
• All items are unassembled and in its original factory packaging.