Delivery & Pick Up
Getting your mattress to you quickly and safely is one of our top priorities. You can rest assured that your items are being handled with the utmost care. Once your order is in stock, you can always pick up your order from our warehouse. On Oahu, Maui, and the Big Island, we're also proud to offer free, white glove local delivery on orders $699+.
A Note On Health & Safety
Taking care of our employees and customers has always been our top priority. Our team understands the seriousness of COVID-19 and so it is our desire to make you feel safe and comfortable every step of the way. We will be following all safety guidelines and taking added precautions to protect our teams and our customers.
All warehouse and delivery team members will wear face masks and gloves and will maintain social distancing practices when loading your vehicle for pick up or making any type of delivery. Our standard procedure for the time being will be to do safe, contactless deliveries and pick ups, and confirm your receipt of your items through text message. If you have any questions, please email us at firstname.lastname@example.org. Mahalo!
Customer Pick Up
Avoid delivery charges and scheduling conflicts by picking up your order at one of our warehouses. Select "Pick-Up From Warehouse" during checkout and we'll contact you within 48 hours of placing your order to schedule your pick-up (if your items are in stock). For your own security, please bring your receipt and photo ID to the warehouse when you pick up your items on the scheduled date. Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick up.
When you arrive at our warehouse please inspect your merchandise prior to signing. Note that you will be responsible to bring back any merchandise for warranty or replacement. Our team will be available to help you load your merchandise, but we will not be responsible for securing any items or damage to the merchandise or vehicle.
Please provide your own tie downs. All items are unassembled and in its original factory packaging unless pick up with assembly is selected at checkout. Please note that we are not able to assemble beds for pick up.
98-107 Kamehameha Hwy
Aiea, HI 96701
Thursday - Monday
Closed Tues, Wed
944 Kinoole Street
Hilo, HI 96720
Tuesday - Saturday
Closed Sun, Mon
73-5593 Maiau Street
Kailua-Kona, HI 96740
Tuesday - Saturday
Closed Sun, Mon
221 S Wakea Ave, Unit B17-B21
Kahului, HI 96732
Tuesday - Saturday
Closed Sun, Mon
Full Service Home Delivery
Our Full Service Home Delivery is the ultimate experience in ease and convenience. Relax and kick back as we handle all the setup. Our Full Service Home Delivery includes unloading your items and delivering them to the room, area, or outdoor space of your choice, unpacking and full assembly, and carton and packing trash removal. Full details are as follows:
- Place your bed where you want it.
- Remove plastic covering from mattresses and boxsprings.
- Set up bed frames and place mattresses on frames.
- Carry your bed up a maximum of three (3) flights of stairs, if there is no elevator.
- Remove all packing materials from your property.
We are currently able to offer our full service home delivery service on Oahu, Maui, and the Big Island. For all other islands, we offer a modified delivery service detailed below.
For Kauai, home delivery includes unloading your items and delivering them to the first level room of your choice, unpacking and light assembly (legs and backings only), and carton and packing trash removal. NOTE: Due to COVID-19 our delivery partner on Kauai will only be delivering to outside of the home until further notice.
For Molokai, home delivery includes unloading your items and placing them on the curb outside your home. Please note that assembly is not included.
For all other islands, please email us at email@example.com for more information.
On Oahu, Maui, and the Big Island, full service home delivery is free on purchases over $699. Delivery for orders under $699 are charged at a flat rate of $100.
Full Service Home Delivery is scheduled by appointment. If all of your items are in stock and ready to be delivered, we will schedule your delivery with you in store or contact you within 48 hours of placing an online order to schedule your delivery. In these situations, delivery can typically be scheduled within 3-7 days of your purchase. If some or all of your items are not yet available for delivery, we will contact you within 48 hours of placing your order with next steps and will schedule your delivery once all items are ready to be delivered.
You will again be contacted by our delivery partner a day prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by text message. If they do not receive a confirmation response from you, they will then contact you by email. If they do not receive a confirmation response from you, they will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please email us at firstname.lastname@example.org as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
To ensure a smooth delivery, please take a moment to review our pre-delivery tips below:
- Before your mattress arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor.
- Our delivery partner will contact you a day prior to your delivery date to give you the approximate delivery time frame. You can also email us at email@example.com to check.
- If you are unable to be home on your scheduled delivery day, please call or email us as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed.
- Prepare the area and create a clear path to where your merchandise is going.
- If you are moving furniture or mattresses, always lift and move. Never push or pull as dragging may result in damage to your floors or carpet.
- Measure your elevator door and doorway to make sure they can accommodate your mattress and furniture.
- Arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will move on to the next delivery and you may be subject to an additional delivery charge.
- Reserve your elevator. Failure to do so will result in rescheduling and an additional delivery charge.
- For safety, please inform us of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways, & steep driveway).
If your building requires a certificate of insurance (COI) prior to delivery, please contact us at firstname.lastname@example.org immediately. We require 3 business days to process and obtain a COI for your delivery.
We package and wrap all of our products well and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced as soon as possible. Other refusals will be covered by our Return Policy.
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at email@example.com.