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TERMS AND CONDITIONS

Placing an Order

Shop 24 hours a day, 7 days a week at slumberworldhawaii.com. You’ll receive notification immediately after the order is confirmed. For changes after an order has been placed, please email slumberworld@cswo.com.

We accept Visa®, MasterCard® and Discover® credit cards. Your credit card will be charged for the full amount of your order, including applicable delivery charges and taxes, as calculated at the time you place your order. We reserve the right to revoke any offer and correct any errors even after an order has been submitted.


General Excise Tax

All merchandise purchases picked up from or delivered to an address within the State of Hawaii will be charged the Hawaii State general excise tax, and any applicable county surcharge, in accordance with the current state and local tax rates for the shipping/delivery destination.


Your Account

You are responsible for maintaining the confidentiality of your account information and password on slumberworldhawaii.com. You are also responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


Product Information

We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. We ask that you contact us directly if you have any questions about our products offered or to confirm information about pricing, color, features, dimensions, availability and special order lead times.


Delivery & Shipping

Delivery and shipping timeframes communicated on the website are estimates. These timeframes depend on many factors beyond our control, including but not limited to product delays, shipping delays, and forces of nature. We will do everything we can to get you your order on time, however, in no event shall slumberworldhawaii.com be liable for deliveries going beyond the estimated timeframe. For more details about our delivery process, please review our delivery information.

Please take a moment at the time of delivery to thoroughly inspect all items. If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at slumberworld@cswo.com.


Links to Other Websites

The slumberworldhawaii.com website may contain links to other websites. Please be advised that our privacy policy does not apply to these linked websites. We encourage you to read the privacy policy for any linked website you visit whenever possible, because it may be different from our privacy policy. We are not responsible for the privacy policy of any linked website.


Outages

Periodically, slumberworldhawaii.com may schedule downtime for maintenance and other purposes. Unplanned system outages also may occur. SlumberWorld is not liable for the unavailability of the site and any loss or delay of data and information caused by such outages. In such situations we will do our best to get slumberworldhawaii.com back online and fully functioning as soon as possible.


Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. For changes after an order has been placed or to cancel your order, please email slumberworld@cswo.com. The sooner we receive a request, the faster we can revise your order.

If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.


Return Policy

Slumberworldhawaii.com takes great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.

SlumberWorld's PROMISE PLUS 120 NIGHT COMFORT GUARANTEE

“Rest Assured” with our PROMISE PLUS comfort guarantee. We ask that you spend a minimum of thirty nights on your new mattress to allow your body to become accustomed to the new feel of your mattress. After the “break in” period if you still feel that you need another opportunity to select a different bed we provide you with one opportunity to re-select within 120 nights of the purchase of your original mattress.

RETURN REQUIREMENTS

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items cannot be returned unless they are delivered damaged.

We will:

  • Help you reselect a new mattress and schedule a convenient pickup and delivery date.
  • Provide inspection, pickup, and return of your original purchase to the SlumberWorld warehouse.
  • Transportation and handling charges may apply.

  • PROMISE PLUS 120 NIGHTS GUARANTEE DETAILS

    1. The mattress can be exchanged only once within 31-120 days from the date of the original delivery. The exchange must be done on a SlumberWorld delivery truck to avoid damage and provide valid inspection. Please be aware that all mattress purchases are non-refundable.

    2. PROMISE PLUS is available only on new mattress purchases. The mattress must be returned in original condition. This necessitates the purchase and use of a qualified mattress protector with every qualified mattress purchase. Due to manufacturer warranty terms and state and federal laws designed to protect public health, we cannot return or exchange any mattress that has been stained, damaged or abused in any way.

    3. Customer will receive a SlumberWorld store credit for the purchase price of the original mattress. Pickup and delivery of new mattress must occur at the same time.

    4. The new mattress selection must be within 10% of the original mattress purchase price or greater. The customer is required to pay the difference between their store credit and the price of the new selection.

    5. All electric adjustable bases, pillows, sheets, mattress protectors, etc. are not refundable and exchangeable. These sales are final. The retail value of any free promotional offers may also be subtracted from the store credit associated with the original mattress purchase.

    6. Floor model, clearance and discontinued items are sold “as-is” and do not qualify for the PROMISE PLUS comfort guarantee exchange privilege.

    7. Special orders are not subject to cancellation. No refunds, exchanges or store credits will be issued on Special Orders. Our PROMISE PLUS comfort guarantee is not available on Special Orders.


    100 Day Lowest Price Guarantee

    If you should find a comparable mattress for less at a competitor, SlumberWorld will beat that price by 5% and refund the difference. Competitors' price must be an advertised price or formal quote on equivalent merchandise (based on manufacturers specifications) from any full-line furniture store, mattress store, or department store up to 100 days from date of purchase. Competitors’ prices must include shipping and delivery.


    Free Delivery

    We offer free delivery on Oahu, Maui, and Hawaii on any qualified purchase over $699 when purchased online at slumberworldhawaii.com or at a local SlumberWorld store on your island.


    Free Pickup and Disposal

    We will pickup and dispose of your old mattress or mattress set for a minimal charge. This service is offered at the time of new merchandise delivery only.


    Manufacturers' Warranties

    A warranty protects the consumer from manufacturing defects that would create the need for a replacement. Warranties do not cover the problems that are a result of misuse, mishandling, or if a consumer has not met the requirements outlined on the warranty card.

    Because warranties are designed to protect against manufacturing defects, a warranty is provided by the mattress manufacturer, not the bedding retailer. The warranty will be attached to the bed or included in the box with the merchandise. The conditions of the warranty will be listed on that document. Mattress manufacturers require consumers to provide information in the form of photos, measurements and documentation to determine if a product is actually failing. Transportation costs are not included in the return or replacement of any mattress or mattress set. This can be an extreme inconvenience and expense for Hawaii consumers as we are at least three time zones from the majority of mattress manufacturers, thousands of miles and potentially hundreds of dollars in shipping costs away. Don’t worry, SlumberWorld will help! Our “PROMISE PLUS” warranty Assistance Program is the solution.

    SlumberWorld can help facilitate your warranty claims process in the rare instance you have a problem with your bed. SlumberWorld “Rest Assured” customer service offers our customers a free warranty assistance program.


    SlumberWorld’s PROMISE PLUS WARRANTY ASSISTANCE PROGRAM

    We will:

  • Provide you with the necessary forms and requirements for filing a warranty claim.
  • Make necessary calls to the manufacturer.
  • Advocate for customer within terms of the manufacturer’s warranty.
  • In the event the manufacturer determines that a repair and/or replacement is required, transportation charges will apply and may vary on Oahu, Neighbor Islands, Mainland U.S., or international warranty service.

  • Acceptable Use

    The slumberworldhawaii.com website is for personal use only for individuals wanting to view, consider, purchase, or engage in retail transactions involving SlumberWorld’s goods and services. By using the website, you agree that you will not violate or attempt to violate the security of the website. You agree that you will not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks, and other users of slumberworldhawaii.com. We reserve the right to investigate situations which may involve such violations. Violations of system or network security may result in civil or criminal liability.

    Protecting the privacy of children is especially important to SlumberWorld. By using the website, you affirm that you are over the age of 13. If you are under the age of 13, you may not access or use the website. We never collect or retain information from our website from those we actually know are under the age of 13, and our website is not designed to attract any users under the age of 13.


    Privacy

    Your privacy and information security is important to SlumberWorld. Please review our Privacy Policy, which also governs the use of this website.