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Policies and Services

When you purchase your new bed from SlumberWorld you can "Rest Assured" that you will receive the right product at the most competitive price as well as the best possible customer service.

Customer Care

  • Tuesday - Saturday: 9:00am-5:00pm
  • Closed Sunday & Monday
  • Phone Number: (808) 421-3151


“Rest Assured” with our PROMISE PLUS comfort guarantee. Our bedding specialists do their best to help you select the right mattress. We ask that you spend a minimum of thirty nights on your new mattress to allow your body to become accustomed to the new feel of your mattress. After the “break in” period if you still feel that you need another opportunity to select a different bed we provide you with one opportunity to re-select within 120 nights of the purchase of your original mattress.

We will:

  • Help you reselect a new mattress and schedule a convenient pickup and delivery date.
  • Provide inspection, pickup, and return of your original purchase to the SlumberWorld warehouse.
  • Transportation and handling charges may apply.


1. The mattress can be exchanged only once within 31-120 days from the date of the original delivery. The exchange must be done on a SlumberWorld delivery truck to avoid damage and provide valid inspection. Please be aware that all mattress purchases are non-refundable.

2. PROMISE PLUS is available only on new mattress purchases. The mattress must be returned in original condition. This necessitates the purchase and use of a qualified mattress protector with every qualified mattress purchase. Due to manufacturer warranty terms and state and federal laws designed to protect public health, we cannot return or exchange any mattress that has been stained, damaged or abused in any way.

3. Customer will receive a SlumberWorld store credit for the purchase price of the original mattress. Pickup and delivery of new mattress must occur at the same time.

4. The new mattress selection must be within 10% of the original mattress purchase price or greater. The customer is required to pay the difference between their store credit and the price of the new selection.

5. All electric adjustable bases, pillows, sheets, mattress protectors, etc. are not refundable and exchangeable. These sales are final. The retail value of any free promotional offers may also be subtracted from the store credit associated with the original mattress purchase.

6. Floor model, clearance and discontinued items are sold “as-is” and do not qualify for the PROMISE PLUS comfort guarantee exchange privilege.

7. Special orders are not subject to cancellation. No refunds, exchanges or store credits will be issued on Special Orders. Our PROMISE PLUS comfort guarantee is not available on Special Orders.

100 Day Lowest Price Guarantee

If you should find a comparable mattress for less at a competitor, SlumberWorld will beat that price by 5% and refund the difference. Competitors' price must be an advertised price or formal quote on equivalent merchandise (based on manufacturers specifications) from any full-line furniture store, mattress store, or department store up to 100 days from date of purchase. Competitors’ prices must include shipping and delivery.

Free Delivery

We offer free delivery on Oahu, Maui, and Hawaii on any qualified purchase over $699 when purchased online at or at a local SlumberWorld store on your island.

Free Pickup and Disposal

We will pickup and dispose of your old mattress or mattress set at no charge. This service is offered at the time of new merchandise delivery only.

Manufacturers' Warranties

A warranty protects the consumer from manufacturing defects that would create the need for a replacement. Warranties do not cover the problems that are a result of misuse, mishandling, or if a consumer has not met the requirements outlined on the warranty card.

Because warranties are designed to protect against manufacturing defects, a warranty is provided by the mattress manufacturer, not the bedding retailer. The warranty will be attached to the bed or included in the box with the merchandise. The conditions of the warranty will be listed on that document. Bed manufacturers require consumers to provide information in the form of photos, measurements and documentation to determine if a product is actually failing. Transportation costs are not included in the return or replacement of any mattress or mattress set. This can be an extreme inconvenience and expense for Hawaii consumers as we are at least three time zones from the majority of bed manufacturers, thousands of miles and potentially hundreds of dollars in shipping costs away. Don’t worry, SlumberWorld will help! Our “Promise” warranty Assistance Program is the solution.

SlumberWorld can help facilitate your warranty claims process in the rare instance you have a problem with your bed. SlumberWorld “Rest Assured” customer service offers our customers a free warranty assistance program.


We will:

  • Make necessary calls to the manufacturer.
  • Take care of all necessary paperwork.
  • Advocate for customer within terms of the manufacturer’s warranty.
  • In the event the manufacturer determines that a repair and/or replacement is required SlumberWorld will provide free factory approved transportation of the defective bed to the manufacturer or manufacturer approved location.*
  • Provide free delivery of new/replacement merchandise to your home.* Warranty replacement must be made within 30 days of warranty replacement/exchange approval.

* Transportation charges may apply on Neighbor Island, Mainland U.S. or international warranty service.

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